This listing was last revised/updated on 1 July 2021.
PLEASE NOTE A MORE CURRENT VERSION MAY BE AVAILABLE.
CHARGES AND FEES
Service/Store Policies – All Orders are custom, therefore:
- All orders are COD without approved credit.
- A 50% non-refundable deposit or credit card number required on all COD orders.
- All orders are submitted for approval by the customer prior to production, once approved, reprinting an order due to an error is the customer’s responsibility.
- We are not responsible for Mother Nature or acts of God.
- Not responsible for personal property left over 30 days.
- $25 return check fee
- We are not responsible for vehicles left more than 24 hours after work completion.
- ALL SALES ARE FINAL
Rush Services – We charge rush fee with a minimum of $25. Rush fees depend upon the size of the project and the time frame requested. Additional fees may apply for after hours, weekends or holidays.
WARRANTIES
What To Do If There’s A Problem – If you experience an issue directly related to work that was recently performed, contact us immediately.
Workmanship – We warranty our workmanship within reason, however, reasonable care and maintenance is expected to extend the life of signage, decals, or wraps.
Warranty Limitations – Because most of our work is custom, we provide our customers proofs for approval once approved we cannot be liable. Any reproduction once approved is at the customer expense.
Customer-Supplied Materials – While we would be happy to use or install most customer-supplied materials, there is no warranty whatsoever for these, and we cannot and will not guarantee end results.
ESTIMATES AND PAYMENTS
Estimates – Due to the fact that material prices change over time, estimates are valid for sixty (30) days. If you would like to have us perform work beyond 30 days, expect a possible change.
Payment Arrangements – 50% non-refundable deposit is required for all COD orders. Payment in full is required upon completion of services. We do not accept efforts to make payment arrangements after-the-fact. Also, post-dated checks are not legal in Texas.
Credit Accounts – Credit applications are available upon request and require approximately a week to complete.
Special-Order/High-Cost Prepayment – Even though a credit account is on file we may require a deposit for special-order or large-ticket projects BEFORE we begin production.
Refunds – All work is custom and therefore All Sales Are Final.
Sales Taxes – Offering to pay cash, not wanting a receipt, etc. does not mean we won’t charge sales tax. It’s required by law, so we have to charge it and you have to pay it. We always collect sales tax whenever and wherever it is legally required that we do so.
Returned Checks – While we accept cash, credit cards, and checks as payment, we reserve the right to charge $25.00 for returned checks.
COMPLETION TIMEFRAMES
Best Efforts At Expediency – We always strive to complete jobs as quickly as practical, which is determined by many factors, such as the amount of time the job takes according to labor guides, the amount of material that is on hand, unexpected supplier issues (e.g., receiving the supplies and having to reorder the correct one), and the presence of any aftermarket or unexpected add-ons that have to be dealt with during the process.
Delays Beyond Our Control – We cannot, and will not, assume any responsibility for delays that are beyond our control, such as (but not limited to) shipping delays or receiving incorrect supplies from the manufacturer.
Realistic Expectations – Things can and do “go wrong,” and as a result, we must require a degree of flexibility and realistic expectations on the part of customers with regard to completion timeframes.
SHIPPING
ISG uses primarily United Parcel Service (UPS) for most of our shipping. If you require shipping through a different carrier or to a PO box, it is the responsibility of the customer to fully communicate those arrangements, additional fees may apply.
In-store pickup – You can skip the shipping fees with free local pickup at our location. We will contact you by phone and/or send you an email when your order is ready. Our in-store pickup hours are Monday thru Friday 9 AM – 6 PM.
Shipping Cost – Shipping cost is calculated on “per-size”, “per location”, or “per pound” basis. Shipping costs can only be estimated.
Shipping Timing – Estimated arrival is based on the customers need and the carrier services. If an overnight request is needed then cost will be added to the final total and estimated arrival date will be provided from the carrier and is the responsibility of the carrier.
How do I check the status of my order? – When your order has shipped, you will receive a copy of your invoice with the tracking number that you can use to check its status. UPS notification is available at your request. Please allow adequate time for the tracking information to become available.
INSTALLATION
Vehicle Trim and Plastic Parts – We take all precautions to care for and perform expected work to our customer’s satisfaction. We assume no responsibility for defective, damaged parts, or inadequate paint finishes on used vehicles.
Work Area Limitations & Right of Refusal – We reserve the right to restrict, limit, or refuse to perform work in areas we feel may excessively limit mobility, create unacceptable risks, or cause safety concerns.
Extreme Environmental Conditions – Due to the fact that some work we perform is out-of-doors and often unsheltered and exposed to the elements, we may request rescheduling on days with difficult or extreme conditions, such as heat indices over 100°F, wind chills below 20°F, strong/ gusty wind, rain, etc. We won’t charge additional service call fees or fuel surcharges if we’re forced by weather to reschedule.
Biohazardous Vehicles – We reserve the right to refuse to touch the interior or exterior of any vehicle that contains excessive amounts of trash, bad odors, insect infestations, covered in mud and dirt, etc. Please make sure the vehicle is reasonably clean before we arrive.
Signage Installations – ISG offers most sign installation by our in-house staff that is non-electric. There are some cases where the installation requires a third-party sign installer that specializes in installs. For these cases, we subcontract to other professional installers.
Labor Rate – Our posted labor rate is $60.00 per hour for normal business hours. After-hours & weekends or holidays have additional fees. Estimates are always provided in advance of the performance of any work.
UNACCEPTABLE ACTS OR BEHAVIORS
NOTE: It is somewhat sad that this section even needs to be included, but some people are why we can’t have nice things…
Threats To Our Associates – We have a zero-tolerance policy regarding threats against our associates. Any threat of any type or nature directed at an ISG associate will not be tolerated – we will immediately terminate whatever work is in progress and flee the scene, and will no longer perform any services for any customer that threatens one of our associates. This also extends to any friends, family, and/or roommates of customers. We will not return to complete any job that we abandon in progress due to threats, and reserve the right to demand payment for the portion of the job that was completed.
Threats Against ISG – We also have a zero-tolerance policy regarding threats against the company as a whole. Again, any threat of any type or nature, whether physical or otherwise, such as threatening to take unwarranted legal action or threatening to file unwarranted complaints with the State of Texas and/or the BBB, will not be tolerated. Our response to threats against the company is the same as for threats made against our associates – all work immediately ceases and we will no longer perform services of any kind for that customer. (We define “unwarranted” in this context as “the customer is upset with us but not for anything we did or didn’t do, and/or is upset with us regarding any issue that is being handled under a supplier’s warranty, and/or is upset with us for any reason that is beyond our control.”)
Drug/Alcohol Abuse – We reserve the right to refuse to perform services for customers that are obviously drunk, on drugs, etc. when we arrive to perform such services. Work that is rescheduled for this reason will incur an additional service call fee.
LEGAL
Know Your Rights – Upon request you may request a written estimate. Once we give you an estimate, any deviation above that price of 10% or $50, whichever is less, requires your approval. (We usually contact at around $20-$25.)
Permission To Operate Vehicle – By allowing us to perform work on your vehicle, you are also granting us permission to move the vehicle in and out of our facility to work on it.
Releasing Vehicles – We cannot release a vehicle to any other person or party but its owner unless specifically told to do so. If you want us to give the keys to a friend or relative, you must tell us this in advance.
Things We Cannot Control – We are not responsible for things beyond our control, which includes, but is by no means limited to, the following:
- Acts of God, acts of nature, etc. (e.g., temporary closure brought on by weather or electricity outage);
- Mistakes on the part of a supplier (e.g., receiving the wrong part);
- Shipping delays, especially during transit (e.g., storms causing delays in shipping or just plain slow shipping services);
- Leaving vehicles past 24 hours of work completion.
- Right Of Refusal – In accordance with Federal and State Law, we reserve the right to refuse to perform any work we would consider inappropriate or unsuitable.
Before You Call Your Attorney – If there’s a problem, contact us immediately. Most situations can be worked out to mutual satisfaction without any difficulty and with minimal or no expense. Please note that as standing policy we automatically terminate all business relations with customers that threaten legal action when it’s unnecessary and unwarranted, and we automatically countersue on all small claims cases, so please consider the filing of a civil suit to be a last-resort option, not a first-strike weapon.