ISG uses primarily United Parcel Service (UPS) for most of our shipping. If you require shipping through a different carrier or to a PO box, it is the responsibility of the customer to fully communicate those arrangements, additional fees may apply.
In-store pickup - You can skip the shipping fees with free local pickup at our location. We will contact you by phone and/or send you an email when your order is ready. Our in-store pickup hours are Monday thru Friday 9AM – 6PM.
Shipping Cost - Shipping cost is calculated on “per-size", "per location", or "per pound" basis. Shipping costs can only be estimated.
Shipping Timing - Estimated arrival is based on the customers need and the carrier services. If an overnight request is needed then cost will be added to the final total and an estimated arrival date will be provided from the carrier and is the responsibility of the carrier.
How do I check the status of my order? - When your order has shipped, you will receive a copy of your invoice with the tracking number that you can use to check its status. UPS notification is available at your request. Please allow adequate time for the tracking information to become available.
CHARGES AND FEES
Service/Store Policies – All Orders are custom, therefore:
- All orders are COD without approved credit.
- A 50% non-refundable deposit or credit card number required on all COD orders.
- All orders are submitted for approval by the customer prior to production, once approved, reprinting an order due to an error is the customer's responsibility.
- We are not responsible for Mother Nature or acts of God.
- Not responsible for personal property left over 30 days.
- $25 return check fee.
- We are not responsible for vehicles left more than 24 hours after work completion.
- ALL SALES ARE FINAL.
Rush Services - We charge rush fee with a minimum of $25. Rush fees depend upon the size of the project and the time frame requested. Additional fees may apply for after hours, weekends or holidays.
For additional details on our policies see our Policies, Requirements, & Disclaimers page.